Frequently Asked Questions
Everything you need to know about our handcrafted, natural beauty essentials.
Are Rustic Art products 100% natural and organic?
Yes, all our products are handcrafted using certified organic ingredients, cold-pressed oils, and essential oils. We never use synthetic fragrances, parabens, or sulfates.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
Due to the personal nature of beauty products, we only accept returns for items that arrive damaged or defective. Please contact our support team within 48 hours of delivery to initiate a claim.
Are your products cruelty-free and vegan?
Absolutely. We are committed to ethical beauty; none of our products are tested on animals, and our entire range is 100% vegan-friendly.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure mobile payment options like Apple Pay and Google Pay.
How should I store my Rustic Art products?
To maintain the integrity of our natural ingredients, we recommend storing your products in a cool, dry place away from direct sunlight and moisture.