Returns & Exchanges

At Rustic Art, we stand by the purity of our handcrafted beauty products and want you to be completely satisfied with your sustainable skincare journey. If a product doesn't meet your expectations, our hassle-free return policy ensures a smooth resolution within 15 days of delivery.

Return Process

• 1.
  Initiate Request

  Contact our support team via email with your order number and a brief explanation of why the product didn't work for you.

• 2.
  Quality Review

  Our team will review your request and, if applicable, ask for a quick photo of the item to ensure it meets our return safety standards.

• 3.
  Secure Packaging

  Once approved, carefully pack the item in its original eco-friendly packaging to prevent damage during the return transit.

• 4.
  Refund Processing

  After we receive and inspect the returned item, your refund or exchange will be processed within 5-7 business days to your original payment method.